Went to renew my passport again but this time I decided to do it at UTC Pudu Sentral, as it is nearer to my work place and curious about UTC about other people been talking about. Found most of the govt offices are located there. Scouted the place, really quite impressive as you can even do your IC on the same floor.
UTC Pudu Sentral information, the great thing the office hour is 8am -10pm DAILY! So you can pick up your passport after working hours, no need to take leave just for the sake of renewing your passport.
However it was unfortunate event for me this time round as I'm quite surprise quite a lot of people goes there to renew their passport. It needed to take 3 working days, not within 1-2 hours as mentioned after they changed new specification for renew international passport.
Tell you about my experience I faced on May 2013 due to the hiccup in their internal system from the changes specification into the passport cause many people into frustration while waiting for their turn. Some people also unable to get a number to renew their passport, I went there twice and unable to get a number to renew, only the 3rd time successful where I went EARLY in the morning. However the officers were always polite to everyone while confronted by people seeking answer on the delay and hiccup faced.
Queue at 8am, and the office open 8.30am sharp. As the line was long, only got my ticket number at 8.43am. My turn at 10.15am, and took only 5-10 mins to do the process with the officer. Only need your old passport, 2 new photos, and bring your IC. Then I need to wait again for 25 mins for the payment. Total duration roughly 4 hours.
Then told by the officer, I'm able to get my passport after 3 working day. However on the 3rd working day, I went there at 8.00pm, got my new passport by 8.10pm. That's less than 15 mins! I think the last call to pick your passport probably 8.30pm, as I forgotten as it is few months back already.
This is the main Immigration website: http://www.imi.gov.my/index.php/en/ , you able to update yourself with the latest information on the progress on renewing passport now. Or you can go to their twitter @imigresenmy
The better option will be, renew your passport through online, without queuing. You just need to select the office immigration to pick your new passport without any hassle.
Lets hope the online system will resolved soon!
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